Shipping policy

Shipping policy

Monrovia Young Girl  ("we" and "us") is the operator of (https://monrovia-young-girl.myshopify.com) ("Website"). By placing an order through this On the website, you will be agreeing to the terms below.

These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

  1. General Subject to stock availability. We try to maintain accurate stock counts on our website but from time to time there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back ordered item or if you would prefer for us to process a refund.
  2. Shipping Costs: Shipping cost depend on your order as some products attract shipping cost, we also have some other products whose cost is free of charge.

3.1 Return Due To Change Of Mind: The Monrovia Young Girl will happily accept returns due to change of mind as long as a request to return is received by us within 14 days of receipt of item and are returned to us in original packaging, unused and in resellable condition. Return shipping will be paid at the customer's expense and will be required to arrange their own shipping. Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email. (The Monrovia Young Girl) will refund the value of the goods returned but will NOT refund the value of any shipping paid.

3.2 Warranty Returns: The Monrovia Young Girl will happily honor any valid warranty claims, provided a the claim is submitted within 30 days of receipt of items. Customers will be required to pre-pay the return shipping, however, we will reimburse you upon successful warranty claim. Upon return receipt of items for a warranty claim, you can expect The Monrovia Young Girl to process your warranty claim within 7 days. Once the warranty claim is confirmed, you will receive the choice of:

(a) refund to your payment method

(b) a refund in-store credit

(c) a replacement item sent to you (if stock is available)

 

  1. Delivery Terms

4.1 Transit Time Domestically In general, domestic shipments are in transit for 2 - 7 days

4.2 Transit time Internationally Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected.

4.3 Dispatch Time Orders are usually dispatched within 2-5 business days of payment of the order Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change Of Delivery Address For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

4.5 P.O. Box Shipping:  The Monrovia Young Girl will ship to P.O. box addresses using postal services only. We are unable to offer courier services to these locations.

4.6 Military Address Shipping We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.

4.7 Items Out Of Stock If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.

4.8 Delivery Time Exceeded If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

  1. Tracking Notifications Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
  2. Parcels Damaged In Transit If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
  3. Duties & Taxes

7.1 Sales Tax Sales tax has already been applied to the price of the goods as displayed on the website.

7.2 Import Duties & Taxes For some international shipments, import duties & taxes may be required to be paid.

The Monrovia Young Girl pre-calculate these costs and display them at checkout and give customers the choice of pre-paying these duties and taxes, or choosing to pay them separately upon arrival in your destination country.

We encourages customers to pre-pay duties and taxes as pre-paying these will facilitate a faster delivery time as they will be less likely to be subject to delays at customs at their destination country. If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to The Monrovia Young Girl at the customer’s expense and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

  1. Cancellations If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
  2. Insurance Parcels are insured for loss and damage up to the value as stated by the courier. 9.1 Process for parcel damaged in-transit we will process a refund or replacement as soon as the courier has completed their investigation into the claim. 9.2 Process for parcel lost in transit we will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
  3. Customer service for all customer service enquiries, please submit an enquiry at monroviayounggirl@gmail.com